Refund Policy

  • Last Updated: November 11, 2025
  • 1. Introduction

At Iconic Collectors, we aim to provide a safe, fair, and transparent experience for all users. This Refund Policy explains how refunds, returns, and credits are handled for items purchased through our Platform www.iconiccollectors.com.

All users agree to these terms when using the Platform.

Office Mailing Address: Office 104 - 105, 1st Floor, Emaar Square, Building 4, Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Dubai, UAEPO Box: 27363Email:

  • 2. General Principles

Auction Items and Third-Party Listings: Final sale. No refunds, returns, or credits.

Direct Sales by Iconic Collectors: Platform credits may be issued for defective, damaged, or misrepresented items.

Users are responsible for reviewing item details carefully before purchase.

All credit requests are handled on a case-by-case basis.

This strategy mirrors widely accepted online marketplace practices where direct-seller items may receive credits, but auctioned or third-party items remain final sale.

3. Platform Credits for Direct Sales

For items sold directly by Iconic Collectors:

Eligibility:

Only items purchased from Iconic Collectors (not third-party sellers or auctions).

Items must be defective, damaged, or materially misrepresented.

Timeframe:

Requests must be submitted within 7 days of delivery.

Credit Issuance:

Credits are applied to your Iconic Collectors account.

Credits are non-transferable and cannot be redeemed for cash.

Credits can be used to purchase any item listed directly on the Platform.

Request Process:

Submit your request via.

Include order number, description of the issue, and photos if applicable.

We will review your request and respond within 5 business days.

4. Auctions & Third-Party Seller Items

All bids and purchases for auctions or third-party listings are final.

No credits, refunds, or returns are provided.

Buyers should confirm details carefully before bidding or purchasing.

5. Exceptions and Platform Errors

Shipping Errors or Lost Items: Case-by-case review; may result in platform credit issuance.

Fraud or Misuse: Credit requests will be denied if the Platform determines intentional misuse or fraudulent activity.

6. How to Submit a Credit Request

Include:

  • Full name and account details
  • Order or transaction number
  • Photos or evidence of the issue
  • Description of the problem

You will receive confirmation, and your request will be reviewed within 5 business days.

7. Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Fujairah Creative City – Media Free Zone.

8. Final Notes

By purchasing or bidding on the Platform, you accept this Refund Policy.

Iconic Collectors reserves the right to update this policy at any time. Updates will be posted on the Platform with the last updated date.

Contact Information:

104 - 105, 1st Floor, Emaar Square, Building 4, Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, Dubai, UAE, PO Box 27363